Returns & Refunds Policy

Please contact us as soon as possible if you need to return, exchange or request a refund for an order. We will assess your request and assist wherever we can.

Australian Consumer Law: Nothing in this policy is intended to exclude or limit rights you may have under the Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement. For other failures, you may be entitled to a repair, replacement or refund as required by law.

Contact Us Before Returning an Item

For all return or exchange enquiries, please contact us before sending an item back:

Email: sales@infinitemusic.com.au
Phone: (07) 5441 5454

Eligible Returns

You may be eligible for a repair, exchange, refund or store credit where:

The item is faulty
The item is not as described or pictured
The item does not meet an applicable consumer guarantee
We agree to accept a change-of-mind return, subject to the conditions below

Items That Cannot Be Returned for Change of Mind

For hygiene, copyright or consumable-product reasons, the following items cannot generally be exchanged or returned for change of mind once supplied, unless required by Australian Consumer Law:

Reeds, harmonicas, mouthpieces, vocal microphones and similar hygiene-sensitive products
Software and digital licences, as licences cannot be revoked once issued or activated
Sheet music, due to copyright restrictions
Consumable products, including strings and drumsticks

Return Conditions

Please keep your receipt or other proof of purchase. For approved change-of-mind returns, items should be returned in the same condition in which you received them, including original packaging where possible.

Please contact us before returning any item. A restocking fee may apply to approved change-of-mind returns, where permitted by law. We will advise you of any applicable fee before processing the return.

Return Shipping

For agreed returns that are not due to a fault, incorrect item or other issue for which Infinite Music is responsible, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Please contact us before arranging return shipping so that we can provide instructions.

Return Address

Infinite Music
Shop 4/186 Currie St
Nambour QLD 4560

Phone: (07) 5441 5454

Customers are also welcome to bring approved return or exchange items into our Nambour store.

Refunds, Exchanges & Store Credit

When we receive a return, we will inspect the item and contact you to confirm that it has been received. Once assessed, we will notify you of the outcome and, where applicable, arrange a refund, exchange, repair or store credit.

If a refund is approved, please allow up to seven days for the payment reversal to be processed by your payment provider.

Shipping costs are generally not refundable for change-of-mind returns. If an item was shipped to you at no charge as part of a promotional offer, the original freight cost may be deducted from a change-of-mind refund where permitted by law. This does not affect your rights where Australian Consumer Law requires a remedy.

Buy Now, Pay Later & Payment Fees

If you paid using Afterpay, Zip Pay or PayPal, payment-provider fees may apply. Any treatment of fees will comply with Australian Consumer Law and the terms of the relevant payment provider. Please contact us if you have questions about a refund using one of these payment methods.